FAQ

General 

Is your uniform different compared to other suppliers?

Yes. There will be some differences when comparing uniforms side by side, as we use different manufacturers.

This being said, the Scooliform brand of School Uniform is fully endorsed by both the Board of Trustees and the Schools Principal. 

Do you have a store we can visit to try the uniform on?

No sorry, we are an online store only. Our decision for this was to ensure we kept our overheads low, allowing us to reflect this in our Uniform prices.

What forms of payment do you accept?

We accept all major credit and debit cards as well as direct bank transfers. This is displayed to you as you make your way through the checkout process on our website.

Is your pricing inclusive of GST?

Yes all pricing displayed to you including shipping is inclusive of GST.

What if my size is not currently available?

We will not sell any item to you that is not currently in stock. Our stock arrives constantly throughout the year so please feel free to contact us for an update on when a particular item may become available.

 

Shipping

How long will it take to receive my order?

Generally orders are processed and delivered within 2 to 3 business days. Please note it may take slightly longer over a holiday period. 

Can I pick up my order?

No sorry we do not allow pickups, we are an online store only.

How much is shipping?

Shipping is a flat rate of $3.90 per order.

Can you deliver to PO Boxes?

No we are only able to deliver to a physical address.

What if I’m not going to be home when you deliver?

During the checkout process there is an option for you to fill out any additional delivery details eg; somewhere safe and dry to leave your package if no one is home.

 

Returns

What is your returns and refunds policy?

Please refer to our returns tab located on our website which outlines our specific policy.

How do I return my order?

Please make contact by filling out our returns form via our returns page. From there we will be in touch to work through this with you. 

How long does it take to process a return?

We like to sort these as soon as we can. Usually 2 to 4 business days.